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Our services help health plans meaningfully engage members with lived experience across strategy, operations, program development, and governance. We help organizations co-design strategies, policies, and practices with members, integrate their perspectives into daily workflows and quality improvement efforts, and build clinical partnerships that strengthen care models and patient-centered decision-making. We also support the development of advisory structures and governance mechanisms that give members a sustained role in oversight and accountability.

To make this work actionable and sustainable, we provide capacity building for both members and staff, so everyone has the skills, support, and shared expectations needed to collaborate effectively. Our approach uses structured methods—such as advisory groups, journey mapping, interviews, and other engagement practices—to gain member insights while also embedding equity principles to ensure diverse voices are represented.

We place a strong emphasis on measuring the outcomes and impact of member engagement. This includes assessing changes in organizational practices, improvements in member experience and care quality, and progress toward equity goals. By pairing meaningful engagement with robust evaluation, we help health plans demonstrate value, track progress, and continually strengthen their partnership with members.

About CACP’s SDOH Services: 

CACP helps health plans strengthen the design and delivery of effective SDOH strategies by directly engaging members to shape programs, review materials, co-design workflows and advise on community partnerships. Integrating health plan members into this work ensures that SDOH interventions are culturally relevant, aligned with member priorities, and grounded in real world member needs. Involving members in leads to more trusted, responsive and equitable SDOH initiatives.

Contact:
Melinda Karp
President and CEO
978.621.6613
mkarp@consumerpartnership.org

1167 Massachusetts Avenue
Arlington, MA 02476
www.consumerpartnership.org