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GENERAL DESCRIPTION OF POSITION
The Community Resource Center (CRC) Coordinator is committed to creating a welcoming experience for all residents visiting the center. The CRC Coordinator supports the day-to-day operation of the CRC, including clerical, administrative and programmatic duties, and is responsible for managing the front desk by answering telephone calls, greeting and registering visitors, actively responding to questions about the CRC and resources, maintaining room reservations, and appropriately addressing issues. The role also supports program success at the CRC by overseeing the CRC Member Rewards Program, helping members and residents sign-up for programs, assisting in program set-up and break down, and ensuring the CRC is well-maintained throughout the day.

REQUIREMENTS – Required (R) Desired (D)
The requirements listed below are representative of the knowledge, skill, and/or ability required or desired.

1. High School Diploma or GED. (R)
2. Associate’s degree or equivalent experience, training, or coursework. (D)
3. Minimum two years of experience in customer service. (R)
4. Experience working with underserved populations. (R)
5. Proficient in adapting to changing situations and efficiently alternating focus between multiple tasks to support operations as dictated by business needs. (R)
6. Fluent in Spanish, Vietnamese, and/or Chinese. (R)
7. Experience operating general office equipment such as multi-line phones, copiers, printers, scanner, fax, and 10-key. (R)
8. Working knowledge of and the ability to efficiently learn and operate all applicable computer software including computer applications such as Microsoft Word, Excel, Outlook, and Salesforce. (R)
9. Excellent communication skills including the ability to express oneself clearly and concisely when providing service to SCFHP members, resident, providers and staff over the telephone, in person or in writing. (R)
10. CPR/First Aid Certification or ability to acquire certification within 3 months. (R)

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