event
Vendor Showcase: Community Engagement and Redetermination
March 9, 2026 - March 25, 2026In the evolving landscape of health care, ACAP member plans are faced with addressing the new Federal requirements including community engagement/work requirements and 6-month redetermination policies. Plans will need to successfully leverage modernized outreach strategies and technologies to ensure effective member education and communication, develop critical data-sharing strategies, implement successful compliance efforts, and develop/maintain qualifying employment programs. Showcase vendors will demonstrate how their services can help our plans understand how to meet these requirements through various mechanisms and strategies.
Register for each session below.
Monday, March 9
12:00 – 1:00 pm ET
Stop the Churn: Autonomous Redeterminations and Community Engagement with Careforce AI
presented by Careforce
With the introduction of 6-month redeterminations and strict community engagement requirements, ACAP health plans are facing an unprecedented administrative burden. Traditional outreach methods—like direct mail and digital portals—are falling short, leading to costly member churn. Careforce AI Agents can autonomously take on this responsibility and get you back to ~90% renewals.
Join Careforce CEO Huzaifa Sial and Kern Family Health Plan CIO Cesar Delgado for a live demonstration of how an autonomous AI workforce can solve this crisis. Learn about KHS’s live impact and experience how highly conversational, multilingual AI agents like Angelica⟡ can proactively call members, navigate complex renewal and work-requirement questionnaires in real-time, and log the data seamlessly into your existing systems. Learn how to transition from low-ROI outreach to a “Zero False Positives” automated strategy that instantly scales your care teams without complex IT integrations.
Tuesday, March 10
12:00-1:00 pm ET
Helping your members navigate redetermination & new work requirements – starting tomorrow
presented by Me+U Care
This showcase demonstrates how health plans have used the Me+U Care platform to help members navigate the redetermination process. We will also discuss strategies for addressing the updated redetermination and new community engagement/work requirements.
Wednesday, March 11
12:00-1:00 pm ET
Connected Care, Continuous Coverage: A New Playbook for Medicaid Redetermination
presented by Azara
Coverage loss due to missed Medicaid renewals is disrupting care, quality performance, and financial sustainability across safety net networks. As redetermination shifts to a twice-yearly cycle, health plans and providers must move beyond spreadsheets and manual tracking toward structured, data-driven collaboration.
This session will highlight how integrated analytics and care coordination workflows enable health plans to:
• Proactively identify members at risk of losing coverage
• Equip provider partners with prioritized outreach worklists
• Monitor engagement activity and follow-through
• Measure impact on re-enrollment, quality metrics, and visit continuity
Thursday, March 12
12:00-1:00 pm ET
From Risk to Retention: Predictive & Causal Modeling to Minimize HR1-related Churn
presented by Siftwell
After navigating the historic PHE unwinding, Medicaid plans are once again facing large-scale eligibility disruption. As new federal community engagement requirements and 6-month redetermination cycles take effect, plans must apply the hard-earned lessons of unwinding the unwinding, this time with even shorter timelines and heightened operational complexity.
Not all risk is related to true ineligibility. As seen during PHE redeterminations, administrative friction and documentation barriers can drive avoidable procedural disenrollment, destabilizing coverage, distorting risk pools, and compressing revenue.
This session will demonstrate how Siftwell supports health plans to bridge the gap between federal policy change and operational action.
We will discuss:
- Core implications of HR1 on membership and plan operations
- How to identify which members are most likely to lose coverage, and the specific drivers behind that risk
- Connect risk insights directly to targeted outreach and retention strategies using your existing teams and resources
Drawing on input from over a dozen former Medicaid Directors, plan executives, and policy leaders, we’ll highlight real-world retention case studies that show how actionable insights enable plans to move from reactive to proactive, data-informed member retention strategies.
Participants will gain a clearer understanding of how Siftwell’s technology gives plans measurable, member-centered action, protecting continuity of coverage while strengthening financial stability.
Monday, March 16
12:00-1:00 pm ET
H.R. 1 and AI: How safety net plans deploy agents to help members stay covered
presented by Drive Health
As Medicaid MCOs nationwide brace for impact of H.R.1 / “OBBBA,” Drive Health is deploying Avery, an agentic care assistant, to keep their membership informed and active in maintaining their benefits. This experiential webinar will showcase how agentic support can be programmed, customized, and deployed at population scale to assist members in getting, and staying, covered.
Tuesday, March 17
12:00-1:00 pm ET
Community Engagement & Multi-Market Member Management for ACAP Plans
presented by Softheon
With community engagement requirements coming 1/1/27 that could increase member churn and confusion, join Softheon to learn about key steps to help you prepare and provide one consistent experience across shopping, enrollment, and member management so your plan becomes an anchor.
Wednesday, March 18
12:00-1:00 pm ET
Keeping Members Covered: Leveraging Digital Tools and Community Health Workers to Prevent Enrollment Loss
presented by Activate Care
As ACAP plans address federal community engagement and work requirements, member education, participation tracking, and ongoing engagement are critical to preventing coverage loss. Activate Care will demonstrate how our MyPathAssist app, combined with a locally embedded CHW workforce, offers a scalable solution to support member retention and federal compliance.
MyPathAssist is a consumer-facing app that gives members the tools and steps to understand upcoming changes, stay organized, and remain compliant. Available 24/7, it provides direct access to a local resource directory for workforce development, job training, community service, and other essential services to help members meet policy requirements. To support those with digital literacy challenges, MyPathAssist offers an intuitive interface and multiple language options. By promoting self-efficacy and continuity, MyPathAssist helps members remain informed, connected, and enrolled.
The Path Assist community outreach model complements MyPathAssist and is delivered by locally hired and trained Community Health Workers embedded in the communities they serve. Using targeted engagement strategies, CHWs conduct proactive outreach to engage and educate members about qualifying work and community engagement activities, connect them to workforce development and social services, and track participation and documentation. They also screen for health-related social needs, addressing barriers such as unstable housing, food insecurity, and lack of transportation that may affect compliance and coverage.
Together, MyPathAssist and Path Assist create a continuous engagement loop. Digital tools empower members between visits, while trusted Community Health Workers help ensure all members remain supported.
Thursday, March 19
12:00-1:00 pm ET
When Members Churn, Contracts Break: Protecting Value-Based Performance Through Redetermination
presented by Lightbeam Health Solutions
Federal redetermination is more than a compliance event, it’s a structural shift that is reshaping performance across Medicaid, Medicare Advantage, and Marketplace populations. As coverage churn accelerates, value-based care (VBC) arrangements face growing instability in attribution, benchmark accuracy, quality measurement, and shared savings outcomes.
Many health plans are intensely focused on meeting immediate operational requirements. Far fewer are addressing the downstream consequences: misaligned performance expectations, strained provider relationships, and missed financial opportunities, especially when engagement, analytics, and contracting functions operate in silos.
In this session, Lightbeam Health and Syntax Health will examine how redetermination directly impacts value-based arrangements and why proactive, data-informed strategies are critical to protecting financial and quality performance. Designed for health plan executives, VBC leaders, population health teams, and contracting professionals, this discussion will explore:
- How member movement disrupts attribution stability and performance measurement
- Common blind spots in redetermination and VBC workflows
- Why connecting engagement signals to contract economics is essential
- Practical steps plans can implement now to stabilize outcomes during periods of high churn
Attendees will leave with clear, actionable strategies to navigate redetermination requirements while strengthening value-based partnerships, restoring performance predictability, and protecting shared savings results.
Wednesday, March 25
12:00-1:00 pm ET
Built to Scale: From Redetermination Notices to Perpetual Coverage Management
presented by Pointcare
As health plans navigate new federal work requirements and 6-month redetermination cycles, the difference between a point-in-time engagement campaign and ongoing coverage management is significant. Pointcare operates across 24 states, actively managing 1.9 million Medicaid members each month — giving health plans a proven, scalable partner ready to deploy now. Pointcare’s perpetual Coverage Management solution handles redetermination outreach and continuously identifies and re-engages members at risk of losing coverage, ensuring members stay covered and plans stay ahead of new federal requirements. In this session, we’ll walk through how our Coverage Management services work in practice and how health plans can leverage our existing infrastructure from day one.