InfoMC was founded in 1995 and is a technology solutions provider offering a cloud-based medical management platform for managing vulnerable, at-risk populations with complex or chronic conditions. Our Incedo™ platform seamlessly integrates care management, utilization management, long-term care services, and care coordination to improve health outcomes in Medicare, Medicaid, and Dual-Eligible members.

Incedo is pre-configured based on the SNP Model of Care and provides end-to-end rules-driven workflows, including eligibility, provider management, authorization management, grievance & appeals, assessment, member-centric care planning, care transition support, and care coordination. Incedo utilizes a “whole-person” approach that allows care teams to comprehensively identify, address, and monitor members’ physical, behavioral, and social needs in a single profile. Incedo supports compliance with CMS, NCQA & URAC standards for timeliness, processes, and reporting requirements.

Incedo is fully integrated across Utilization and Care Management. The system offers integrated clinical care guidelines and provides the ability to track and manage service authorization requests and efficiently perform concurrent reviews. Additionally, multiple levels of appeals and grievances can be initiated and tracked. The platform also provides a library of Health Risk Assessment and screening tools that auto-generate person-centered care plans. Extensive evidence-based interventions are included to address a multitude of problems that are typical for complex populations, as well as the ability to configure additional content. The individualized Care Plans provide the Care Team with the necessary tools to identify the member’s concerns, interventions, goals, barriers, and measures and initiate the appropriate workflows, including the automatic creation of tasks for monitoring and other care management activities. Additionally, our Care Team portal supports well-coordinated care as well as improved communication and collaboration among the Interdisciplinary Care Team.

Our upcoming SDOH tool will provide the ability to determine the presence of social needs among covered individuals, establish their risk profile, develop care plans to address these social need challenges, coordinate care across physical, behavioral, and social providers, leveraging their existing roster of community-based and contracted providers for member-level service interventions.

Incedo offers elevated security being MARS-E, NIST and HIPAA compliant, as well as HITRUST r2 and SOC 1 Type 2/SOC 2 Type 2 certified.

JJ Farook


101 West Elm Street, Suite G10
Conshohocken, PA 19428