Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN), is a leading provider of transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology and other industries. Our Health Plans and Healthcare Services (HPHS) business helps customers stay ahead of the curve and drive sustained growth to achieve better patient and business outcomes.

We serve 22 Health Plans currently and our key service offerings for Health Plans include :
• Digital Mailroom Operations
• Intelligent Data Capture
• Claims Adjudication & Adjustments
• Telehealth Tech Support
• Member enrollment, Premium Billing & Eligibility services
• Provider Data Management
• Contact Center services

Our Services are established on our 3 main pillars –
1. Firstsource Intelligent Back-Office – Simplifying clinical and financial experience for patients and healthcare providers – solution that works quietly and efficiently behind-the-scenes, to power all of your administrative services across functions such as procurement, finance and accounting, payroll and supply chain.

2. Platforms, automation and analytics – Backed by digital technologies such as Process Mining, AI/ML, Automation, and Analytics, our solutions improve customer experience, driving digital transformation by leveraging Platforms and delivering underlying process efficiencies to accelerate deployment, time-to-market and user adoption.

3. Digitally Empowered Contact Center (DECC) – Our next gen Contact Center combines the best of what humans and technology have to offer across the Customer and Merchant Lifecycle – acquisition, onboarding, engagement and retention.

With an established presence in the US, the UK, India and the Philippines, Firstsource acts as a trusted growth partner for over 100 leading global brands, including several Fortune 500 and FTSE 100 companies. We operate at the intersection of Business and Technology leveraging our Digital First, Digital Now approach, providing end-customers with services that meet their needs and offers an experience that redefines excellence within the healthcare industry.

Lekha Mohanan

Senior Manager – Marketing
+91 888.433.1001 (Bangalore, India)

10400 Linn Station Road, Suite 100
Louisville, KY 40223