Direct Interactions (DI) is a domestic call center firm focused on providing outstanding emergency and crisis call center services to clients such as the American Red Cross, United Way/211s, Aging and Adult services and various government agencies. We also provide data curation to 211’s and other Information and Referral agencies. We work with State Departments of Health and Labor and are also beginning work in Medicaid redetermination. Shortly we will be receiving AAS certification to take calls on the 988 hotline and are proud members of the Alliance of Information and Referral Systems (AIRS).

DI was founded in 2007 with a mission to create work-from-home jobs for Americans with disabilities, their caretakers, and military families. Today, we employ over 1000 agents in 48 states, including many in opportunity poor areas.

We emphasize a culture of kindness to oneself, to each other and to our valued customers. To us, being correct means getting it right the first time, taking ownership and providing the best customer service experience possible. Being complete is simple. Our agents are geared to honor their commitments to DI, and to our clients. At DI, we hire Americans who “have been through it,” so they can help Americans who are “going through it.”

David Scott

Business Development Director

701 5th Ave, #4250
Seattle, WA 98104