BeneLynk is a national provider of innovative outreach and advocacy services to government-sponsored health plans. Our mission is to help these organizations understand and positively impact the Social Determinants of Health (SDoH) in the lives of their members. BeneLynk’s member engagement services identify, document, and overcome SDoH challenges while prioritizing programs that increase risk adjusted revenue and quality performance.

BeneLynk’s leadership team has worked together for decades in government program advocacy, and enjoys the support of creative technologists, data scientists, benefit program advocates, and government relations experts. From dual eligible outreach to Medicaid retention, Veterans services, and community program enrollment, our senior team has over a century of combined government program advocacy experience and is passionate about our work and the positive impact we have on your members’ lives.

The advocates in our 500-seat call center in Sunrise, Florida, and remotely located throughout the continental United States, are 38% bilingual (English/Spanish) and all are HIPAA and FWA training certified. Our extensive training program also includes disability and disadvantage awareness, and senior sensitivity. Our flexible training and onboarding programs allow us to rapidly add staff to meet client needs, including seasonal variations and additional product developments. We further have the ability to recruit additional foreign language speaking advocates upon request.
Our current clients include some of the nation’s premier Managed Care Organizations, covering more than 12 million members. We are committed to privacy and security best practices and our Lynk360TM system and SDoH services are HITRUST CSF certified.

BeneLynk’s SDOH Services:

BeneLynk provides live, onshore advocates to uncover your members SDoH challenges, document them systematically and surface solutions that improve your members lives and provide an ROI for your plan.

BeneLynk’s Retention Services:

BeneLynk’s Retention Lynk service is a member-centric, comprehensive outreach campaign that provides customized information to your members to help them stay enrolled in Medicaid. With Retention Lynk, BeneLynk provides health plans with:
• Customizable, annual outreach programs that include education and renewal assistance
• Multi-modal engagement with state-specific materials, scripting, and outreach materials
• Dual upgrade advocacy
• An ongoing avenue of communication to facilitate member engagement
• An opportunity to collect or verify other health equity data elements
Click here for the ACAP webinar recording

Keslie Crichton

Chief Sales Officer

1619 NW 136th Ave, Suite D100
Sunrise, FL 33323