vendor

• SmileConnect – an integrated care model that combines closed-loop referral technology and an accredited provider education program to increase preventive oral health services, improve care coordination across primary care and dental care settings, close care gaps, and increase timely access to dental care.
• Altarum Consumer Engagement Measure – a proprietary and scientifically-validated patient engagement and quality improvement survey tool that measures three domains (commitment, informed choice, and navigation) of patient engagement. Our survey tool includes 12 questions which take less than two minutes to administer.
• Behavioral Health (BH) CareConnect – a suite of services designed to increase access to BH services and integration of services across care settings. The suite of services includes:

o Assessments: Data-driven assessment to characterize current BH access within a Medicaid population, identify barriers and challenges, and design strategies to increase access.
o Technical assistance and training: Virtual, in-person, or hybrid technical assistance and training to equip providers with the knowledge, support, and confidence to screen and treat mild to moderate BH concerns in alternative settings (e.g., primary care, maternal care, etc.). This includes support to incorporate BH screenings into existing workflows, training on proper coding and billing, telehealth setup, workflow evaluation and re-design, and ways to optimize electronic health records to support data capture, exchange, and reporting.
o Tools and resources: Tools to help providers navigate complex health information state and federal laws to improve information sharing and care coordination between physical health and BH providers.
o Social service navigation: Help reduce social determinants of health (SDOH) barriers through increased SDOH screenings at the point of care and increased provider awareness, utilization, and referrals to community-based resources and managed care plan services.

• Residential Transformation Model – measurement, assessment and evaluation, and hands-on technical assistance to support staff working in residential settings (e.g., nursing homes, assisted living facilities) accelerate the shift from a medical model to one that is focused on each individual’s needs and preferences. Our model improves quality of life and quality of care measures for older adults and individuals with disabilities residing in residential settings. Our model includes:

o Systemic measurement of change over time, inclusive of quality measures that often feel intangible. Measurements include person-centeredness, quality of life, clinical quality, and economic impact.
o Proprietary assessment and evaluation methodology, including resident engagement surveys and our System Change Tracking ToolSM.
o Hands-on technical assistance to residential providers to implement person-centered practices – focusing on lasting culture change to retain staff and promote resident autonomy, expression, dignity, and relationships.