Technical Operations Lead

We have an opportunity to join the Alliance as a Technical Operations Lead in the Technology Services Department.


While this position is connected to one of our Alliance offices, we are in a fully remote work environment right now due to COVID-19. The interview and on-boarding process will be completed remotely
When operations resume in the office, the expectation for this position is that it will be in the office, at least a few days a week. For this reason we are only considering candidates who are able to work in-person at our Scotts Valley, CA office


Reporting to the Technology Services Director, you will manage, lead and coordinate technical infrastructure work that relates to cross functional reporting and software environment needs in the Information Technology Services (ITS) Division. You will also coordinate and support regular ongoing ITS operational work and perform multiple high-level technical administrative functions in support of the Technology Services Director and ITS Division.


Knowledge of, and proficiency in:
Windows based PC system and a range of software applications, including Microsoft Word, Excel, Outlook, PowerPoint, Visio, TFS and Adobe Acrobat Professional
Research, analysis and reporting methods
Current office procedures and familiarity with standard office business practices and general administrative procedures
Basic IT concepts and technology

Ability to:
Produce detail oriented work using analytical skills
Work with internal web portals (e.g. intranet) for document management, searching, sharing and collaboration
Ensure high service quality
Define issues, interpret data and define options
Create forms and letters, compile reports and various information regarding business operations, administration and other efforts, as required
Work effectively in a team environment with technical and non-technical staff

Education and Experience:
Bachelor’s degree in Business or a closely related field
A minimum of eight years of experience in infrastructure-related coordination and planning, preferably in Health Plan technology; (or a Master’s degree and six years of relevant experience); or an equivalent combination of education and experience may be qualifying

To read the full position description, and list of requirements , please visit our website.

Position Description »