Quality Improvement Program Advisor II

Join us at Central California Alliance for Health (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve over 377,000 members in Santa Cruz, Monterey and Merced counties.

The Alliance works in partnership with our contracted providers to promote prevention, early detection and effective treatment, and improve access to quality health care for those we serve. This results in the delivery of innovative community-based health care services, better medical outcomes and cost savings.

We are 500-ish employees who are all working towards our vision of Healthy People, Healthy Communities by living out our values of Equity, Integrity, Improvement and Collaboration in the pursuit of our mission of accessible, quality health care guided by local innovation.

We have an opportunity to join the Alliance as a Quality Improvement Program Advisor II in the Quality Improvement and Population Health Department in our Merced, California office.

Reporting to the Quality and Performance Improvement Manager, you will:
1. Support Quality Improvement (QI) and Population Health Department leadership and higher-level Quality Improvement Program Advisors with program administration
2. Conduct quality improvement studies and analyze data to evaluate the Alliance’s performance
3. Analyze, develop and implement quality improvement activities to increase performance against national, state and regional benchmarks and definitions

We look at where there are gaps and pain points in current systems and develop processes to solve them, as well as consider future processes that will increase efficiency and effectiveness.

Knowledge of:
o Principles and practices of QI in a healthcare environment
o The principles and methods of research methodology, statistical analysis and report design
o Relational databases and data analysis
o The principles and practices of project management
o Windows based PC systems and Microsoft Word, Excel, Outlook, Access, Visio and PowerPoint
Ability to:
o Plan, organize and lead data collection activities
o Resolve complex analytical problems
o Document, summarize and present statistical and technical data in a clear and understandable manner utilizing a variety of narrative and graphical formats
o Facilitate and coordinate the work of a workgroup engaged in quality improvement activities
o Interpret, apply and explain policies, procedures, standards, guidelines, and legal and contractual language
Education and Experience:
o Bachelor’s degree in Business, Health Care, Data Science or a related field
o A minimum of four years of experience performing or supporting quality/process improvement or project management activities, including a minimum of two years of experience performing QI activities in a health care environment (a Master’s degree may substitute for two years of the required experience); or an equivalent combination of education and experience may be qualifying

• While this position is connected to one of our Alliance offices, we are in a fully telecommute work environment right now due to the COVID-19 pandemic. The interview and on-boarding process for this position will be completed remotely
• This position may require onsite presence when our offices re-open. Onsite presence will most likely be on a part-time basis, but is dependent on business needs

COVID-19 Vaccine Requirement: At this time, this position requires vaccination or regular testing upon office entry. Fully vaccinated is defined as receipt of the second dose in a 2-dose series (ex: Pfizer & Moderna vaccines) OR receipt of a single-dose vaccine (ex: Johnson & Johnson); AND receipt of the booster (if eligible); AND a 2-week period having passed since the administration of the last vaccine dose. If you state that you are vaccinated, proof of vaccination must be submitted at time of hire.

At this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.

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