Senior Program Associate, Quality and Operations


The Quality and Operations Senior Program Associate provides operational and research support on projects related to quality and operational issues, often intersecting with various policy aspects, for not-for-profit, community-based health plans across the Medicaid/CHIP, Marketplace, and Medicare lines of business. This position offers an excellent opportunity to be a part of a leading organization committed to increasing access to quality health coverage and improving the health and well-being of lowerincome people and/or people with significant health needs. It requires excellent verbal, organizational, written, quantitative and interpersonal skills, and the ability to perform independently in a fast-paced environment under general supervision. The successful candidate must be able to customarily and regularly exercise judgment and discretion. The start date for this position is Fall 2022. This position is based in Washington, DC.



The responsibilities of the Quality and Operations Senior Program Associate will include:

• Undertaking research that will be used to develop reports to advance quality priorities and operational support for member plans.
• Supporting the CEO and Vice President for Quality and Operations in research and analysis, presentations, meeting notes and minutes, etc.
• Providing extensive support for programs and collaboratives that are part of the Quality and Operations portfolio.
• Conducting limited quantitative analysis of Medicaid Managed Care, Medicare, and Marketplace Qualified Health Plan data sources, including presentation of findings in a variety of formats.
• Leading planning efforts of ACAP-sponsored meetings and provide on-site meeting management.
• Writing meeting minutes for various committee calls, roundtables, and other events.
• Overseeing intern projects (includes supporting intern search process).
• Supporting other staff with updating and managing the web site.
• Researching issues of interest to safety net health plans.
• Responding to member inquiries and addressing member concerns.
• Providing roundtable and webinar support.
• Maintaining a procedure manual for all position-related duties.
• Communicating effectively and on a frequent basis with colleagues and members.
• Performing other duties as assigned.


Competitive candidates must possess a minimum of three years of relevant work experience or a Masters degree in a health-related subject. The ideal candidate will have some background in statistics or experience with quantitative analysis, and a strong familiarity with Microsoft Excel and Word. Knowledge of Medicaid, Medicare or the Affordable Care Act, health plan quality and operational issues, and prior work or internships in associations or health policy organizations is a plus. Strong writing, interpersonal, and communications skills a must.



Supports the organization’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, professional demeanor, accountability, and ownership.

Successful candidates will be required to furnish proof of COVID-19 vaccination.
Employees who cannot receive the vaccine because of a disability/medical contraindication or sincerely-held religious belief may request a reasonable accommodation to this requirement.

ACAP is a national organization of 74 Medicaid-focused, not-for-profit managed care plans serving over 20 million people in Medicaid, Medicare, the Children’s Health Insurance Program (CHIP), and other public health programs. ACAP’s mission is to strengthen not-for-profit Safety Net Health Plans in their work to improve the health and well-being of lower-income people and/or people with significant health needs.

SALARY AND COMPENSATION — The salary range is commensurate with work experience and educational level. A competitive benefit package is offered.

Reports To: Vice President for Quality and Operations
FLSA Status: Exempt
Revision Date: July 2022
Location: The position is located in Washington, DC. Occasional travel (less
than 10%) required. The position may involve a mixture of inoffice and remote work.

No phone calls, please. Please send your resume and cover letter by August 26, 2022 to:

Enrique Martinez-Vidal
Vice President for Quality and Operations
1155 15th Street N.W., Suite 600
Washington, DC 20005

The Association is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, sex, religion, or national origin.