Provider Relations Supervisor

Join us at Central California Alliance for Health (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve over 377,000 members in Santa Cruz, Monterey and Merced counties.

The Alliance works in partnership with our contracted providers to promote prevention, early detection and effective treatment, and improve access to quality health care for those we serve. This results in the delivery of innovative community-based health care services, better medical outcomes and cost savings.

We are 500-ish employees who are all working towards our vision of Healthy People, Healthy Communities by living out our values of Equity, Integrity, Improvement and Collaboration in the pursuit of our mission of accessible, quality health care guided by local innovation.

We have an opportunity to join the Alliance as a Provider Relations Supervisor in the Provider Services Department.

ABOUT THE TEAM
The Provider Services team, comprised of approximately 40 individuals, is a professional, collaborative and fun group dedicated to their mission of building healthier communities by ensuring member access to a robust network of high quality and compassionate providers. The Provider Services team is committed to building partnerships with providers by advocating for their business needs, delivering superior customer service and comprehensive provider education, as well as providing innovative provider support.

WHAT YOU’LL BE RESPONSIBLE FOR
Reporting to the Provider Relations Manager, you will:
• Assist leadership in identifying, analyzing, supervising and documenting Provider Relations issues and complaints, department and organizational strategies, policies and procedures
• Co-lead the advancement of provider recruitment, education and support activities in conjunction with other Provider Relations Supervisors
• Ensure that providers are educated and kept up to date on Alliance resources and benefits
• Supervise, mentor and train assigned staff

THE IDEAL CANDIDATE
• You are an experienced leader and thrive in developing and growing the skills of your team
• You lead with inspiration and resilience, encouraging growth and confidence in your staff
• You are flexible and are successful in a fast-paced and demanding environment
• Providing exemplary customer service is just who you are and what you do. You understand the importance of how impactful customer service is
• You are a true collaborator, wiling to roll up your sleeves to help get the job done, but can also successfully work independently

WHAT YOU’LL NEED TO BE SUCCESSFUL
To read the full position description, and list of requirements please visit our website
Knowledge of:
o Principles and practices of supervision, training and evaluation
o Methods and techniques of research, analysis and reporting
o Windows based PC systems and Microsoft Word, Excel and Outlook, and database software
Ability to:
o Supervise, train and evaluate the work of staff
o Motivate staff and promote an atmosphere of teamwork and cooperation
o Identify issues, conduct research, gather and analyze information, reach logical and sound conclusions, and make recommendations for action
o Work independently, apply sound judgment, and make decisions related to areas of functional responsibility
o Provide leadership and facilitate meetings
o Maintain a professional demeanor and to remain calm under pressure
Education and Experience:
o Bachelor’s degree in Business, Marketing, Health and Human Services, or a related field
o A minimum of three years of experience in health care, marketing, or public services (or a Master’s degree and two years of relevant experience); and a minimum of two years of lead worker or supervisory experience; or an equivalent combination of education and experience may be qualifying

OTHER DETAILS
• While this position is connected to one of our Alliance offices, we are in a fully telecommute work environment right now due to the COVID-19 pandemic. The interview and on-boarding process for this position will be completed remotely
• This position may require onsite presence when our offices re-open. Onsite presence will most likely be on a part-time basis, but is dependent on business needs

COVID-19 Vaccine Requirement: At this time, this position requires vaccination or regular testing upon office entry. Fully vaccinated is defined as receipt of the second dose in a 2-dose series (ex: Pfizer & Moderna vaccines) OR receipt of a single-dose vaccine (ex: Johnson & Johnson); AND receipt of the booster (if eligible); AND a 2-week period having passed since the administration of the last vaccine dose. If you state that you are vaccinated, proof of vaccination must be submitted at time of hire.

At this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.

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