Program Associate- Quality and Operations

The Quality and Operations Program Associate provides policy and research support on projects related to quality and operational issues for not-for-profit, community-based health plans in the Medicaid/CHIP, Marketplace, and Medicare lines of business.  This position offers an excellent opportunity to be a part of a leading organization committed to increasing access to quality health coverage and improve the health and well-being of lower-income people and/or people with significant health needs.  It requires excellent verbal, organizational, written, quantitative and interpersonal skills, and the ability to perform independently in a fast-paced environment under general supervision.  The successful candidate must be able to customarily and regularly exercise judgment and discretion. This position is based in Washington, DC.


The responsibilities of the Quality and Operations Program Associate will include:

  • Undertaking research that will be used to develop reports to advance quality priorities and operational support for member plans
  • Supporting the CEO and Vice President for Quality and Operations in research and policy development, presentations, filing, meeting minutes, etc.
  • Conducting limited quantitative analysis of Medicaid Managed Care, Medicare, and Marketplace Qualified Health Plan data sources, including presentation of findings in a variety of formats
  • Leading planning efforts of ACAP-sponsored conferences and provide on-site conference management
  • Writing meeting minutes for various committee calls, roundtables, and other events
  • Overseeing intern projects (includes supporting intern search process)
  • Supporting other staff with updating and managing the web site
  • Researching issues of interest to safety net health plans
  • Responding to member inquiries and addressing member concerns
  • Providing roundtable and webinar support
  • Maintaining a procedure manual for all position-related duties
  • Communicating effectively and on a frequent basis with colleagues and members
  • Performing other duties as assigned


Competitive candidates must possess a college degree and ideally have completed health-related course work. The ideal candidate will have some background in statistics or experience with quantitative analysis, and a strong familiarity with Microsoft Excel and Word. Knowledge of Medicaid, Medicare or the Affordable Care Act, health plan quality and operational issues, and prior work or internships in associations or health policy organizations is a plus. Strong writing, interpersonal, and communications skills a must.


Supports ACAP’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, integrity, collaboration, innovation, professional demeanor, accountability, and ownership.


ACAP is a national organization of 70 Medicaid focused, not-for-profit managed care plans serving over 20 million people in 29 states. ACAP’s mission is to strengthen not-for-profit Safety Net Health Plans in their work to improve the health and well-being of lower-income and vulnerable populations.

SALARY AND COMPENSATION — The salary range is commensurate with work experience and educational level.  A competitive benefit package is offered.

Reports To:                Vice President for Quality and Operations

FLSA Status:             Exempt

Revision Date:           December 2019

Location:                    The position is located in Washington, DC with occasional travel required.

No phone calls, please.  Please send resume and cover letter to:

Enrique Martinez-Vidal

Vice President for Quality and Operations

1155 15th Street N.W., Suite 600

Washington, DC 20005

The Association is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, sex, religion, or national origin.