Operations Specialist

POSITION SUMMARY                             

The Association for Community Affiliated Plans (ACAP) seeks an Operations Specialist to coordinate and perform a diverse set of support tasks.  This position will oversee key aspects of ACAP’s human resources, project management, and organizational operations and administration.  This includes areas such as payroll, benefits management, communicating with third-party vendors, and more.  The ideal candidate is a proven operations professional with a business background including finance and operations, and is highly organized, attentive to details, with excellent communication skills.  The Operations Specialist will increase ACAP’s ability to improve organizational performance.



The responsibilities of the Operations Specialist include:

  • Provide direct oversight of project management ensuring coordination with vendors and project team members. Complete assigned project on time, to specifications, and with accuracy and efficiency.
  • Lead a team, define project objectives, assign responsibilities, identify potential risks, develop a budget, track costs, and provide detailed reports throughout the process.
  • Prepare a detailed project plan to schedule key project milestones, workstreams & activities.
  • Serve as a liaison between management, staff, and vendors.
  • Process third party payroll, ensuring accuracy and timely payments in accordance with best practices, local laws and regulations, and ACAP policies.
  • Responsible for day-to-day operations of group benefits (group health, dental, vision, disability, flexible spending account, retirement plan, etc.)
  • Update and maintain personnel files, job descriptions, and human resources documents and policies, including employee handbook.
  • Oversee employee onboarding and offboarding processes.
  • Oversee benefits administration and maintenance.
  • Handle and protect confidential financial and employee information.
  • Support the Accounting Manager with accounts payables system and collaborate with accounting consultant when needed.
  • Reconcile benefit invoices/transactions to payroll records.
  • Comply with established internal control practices and procedures to ensure proper management of financial transactions.
  • Other duties as assigned.



  • Associate degree or two years of college level training in Business, Human Resources, Finance, or related field required.  Bachelor’s degree preferred.
  • Minimum three years of experience in project management; minimum three years in human resources.  Bookkeeping and accounting knowledge desired.
  • Adept in handling sensitive and confidential information.
  • Proven ability in project management and implementation required.
  • Ability to multi-task, meet deadlines, and anticipate needs.
  • Strong analytical and problem-solving skills.
  • Demonstrated a high level of attention to detail.
  • Extremely proficient with Microsoft Office Suite.
  • Knowledge and previous use of accounting software preferred.
  • Excellent written and verbal communication skills required.
  • Candidate must be based in Washington DC area or willing to relocate.


ACAP represents 74 not-for-profit Safety Net Health Plans, which collectively serve more than 21 million people enrolled in Medicaid, Medicare, the Children’s Health Insurance Program (CHIP), and other public health programs.

ACAP’s mission is to strengthen not-for-profit Safety Net Health plans in their work to improve the health and well-being of lower-income people and/or people with significant health needs.  Our vision is a country with accessible, affordable, high-quality are, regardless of income, provided through coordinated care entities.



The salary range is commensurate with work experience and educational level.  A competitive benefit package is offered. The position allows for a mix of remote and in-office work.

Successful candidates will be required to furnish proof of COVID-19 vaccination. Candidates who cannot receive the vaccine because of a disability/medical contraindication or sincerely held religious belief may request a reasonable accommodation to this requirement.


Reports To: Chief Administrative Officer

FLSA Status: Exempt

Revision Date: February 2022

Location: The position is located in Washington, D.C. The position involves a mixture of in-office and remote work.

Other: Security, credit and/or background check may be requested.


To apply, send resume and cover letter no later than March 21, 2022 to ralansky@nonprofithr.com.

Association for Community Affiliated Plans
1155 15th Street, NW, Suite 600
Washington, DC 20005


No phone calls. No agencies.

The Association for Community Affiliated Plans is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, or any other basis prohibited by law.

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