IS Business Intelligence Supervisor

Position Title: IS Business Intelligence Supervisor
Department: Business Intelligence
Title of Manager: Analytics Program and Business Intelligence Manager
Supervises: Business Intelligence Analysts
Exemption Status: Exempt
Requisition: 21126

Job Summary
The IS Business Intelligence Supervisor oversees the daily activities of the Business Intelligence Analyst team to proactively support and inform decision-making by end users. The position works with other departments to identify opportunities, substantiate justifications and oversee the building of data products. The position facilitates close collaboration between the Business Intelligence team and Healthcare Analysts, data warehousing staff and other subject matter experts. The position is also responsible for creating and grooming work backlog, as well as implementing and overseeing agile methodology.

Education and/or Experience
Minimum 2 years’ experience in Business Intelligence Analytics or related role
Minimum 1 year experience in a supervisory or lead position; lead roles should include regular assistance to a manager or supervisor in staff hiring, coaching, performance evaluation, and other supervisory tasks
Experience implementing Agile practices for a BI team
Experience with Healthcare and/or insurance

Essential Responsibilities
Employee Supervision
Supervise team and recommend team direction and goals in alignment with the organizational mission, vision, and values.
Identify work and staffing needs to meet work expectations; recruit and hire, using an equity, diversity, and inclusion lens.
Plan, organize, schedule, and monitor work; ensure employees have information and resources to meet job expectations.
Lead the development, communication, and oversight of team and individual goals; ensure goals, expectations, and standards are clearly understood by staff.
Train, supervise, motivate, and coach employees; provide support toward employee development.
Incorporate guidance from CareOregon equity tools into people leadership, planning, operations, evaluation, and decision making.
Ensure team adheres to department and organizational standards, policies, and procedures.
Evaluate employee performance and provide regular feedback to support success; recognize strong performance and address performance gaps and accountability (corrective action).
Performs supervisory tasks in collaboration with Human Resources as needed.

Technical Supervision
Create and maintain standards for data product development, including standards for visual dashboards, data pipeline automation, etc.
Provide appropriate subject matter and domain expertise.
Recommend strategies and develop approaches for building cohesive and reusable analytics solutions.
Advise team on analytic methods including statistical analyses and reporting formats for results.
Guide the development, maintenance, quality assurance, and documentation for data products.
Collaborate with internal and external customers to identify, refine and deliver data products tailored to the customer needs and specifications.
Incorporate best practices from the industry into team’s operations.
Remain current with technology, latest analytical methods and maintain willingness to learn new skills.

Project Management and Participation
Plan, organize, manage and monitor projects; act as project manager when needed.
Perform business needs analysis and develop functional requirements for software as needed.
Facilitate various analytic workgroups with cross-functional membership.
Contribute and actively participate in community of practice to improve skills and capabilities of all Analysts at CareOregon.

Relationship Management
Manage stakeholders, cross-functional team relationships and set appropriate expectations; manage team commitments to stakeholders.
Establish and maintain cooperative and productive working relationships with internal and external customers.
Work collaboratively across departments to resolve complex system and/or problems as needed.

Ensure compliance with internal auditing, HIPAA and other applicable state and federal regulations.
Ensure project deliverables are met according to quality control schedules and standards.

Organizational Responsibilities
Perform work in alignment with the organization’s mission, vision and values.
Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
Strive to meet annual business goals in support the organization’s strategic goals.
Adhere to the organization’s policies, procedures and other relevant compliance needs.
Perform other duties as needed.

Required Knowledge, Skills and Abilities
Skill in building and delivering data products
Skill in delivering automated data pipelines and touch free analysis
Strong knowledge of Agile methodologies
Knowledge of Tableau Desktop/Creator products and SQL
Knowledge of statistical software packages, such as SAS, R, Python, etc.
Knowledge of general-purpose programming language such as Python, PowerShell, etc.
Understanding of the functions of the business analytics unit work and how these relate to other department teams and to the larger organization.
Strong interpersonal skills
Excellent written and oral communication skills
Excellent critical thinking skills
Excellent organizational skills
Excellent analytical and research skills
Ability to develop plans and identify priorities
Ability to draft and implement effective policies and practices
Ability to lead and supervise team members
Ability to provide leadership and oversight of analytical projects
Ability to manage the workloads of others and interact effectively and motivate staff to perform at their highest level
Ability to work in an environment with diverse individuals and groups
Ability to manage multiple priorities, managing expectations and relationships with diverse stakeholder groups and cross-functional teams

Preferred Knowledge, Skills and Abilities
Familiarity with Machine Learning and other advance analytics methods
Knowledge of managed care
Knowledge of Medicaid and/or Medicare programs
Knowledge of healthcare processing including medical and/or pharmacy claims

Physical Skills and Abilities
Lifting/Carrying up to 0 Pounds
Pushing/Pulling up to 0 Pounds
Pinching/Retrieving Small Objects
Climbing Stairs
Repetitive Finger/Wrist/Elbow/
Shoulder/Neck Movement
0 hours/day
0 hours/day
0 hours/day
0 hours/day
0 hours/day
0 hours/day
More than 6 hours/day

Speaking Clearly
0 hours/day
0 hours/day
0 hours/day
0 hours/day
More than 6 hours/day
More than 6 hours/day
3-6 hours/day
3-6 hours/day

Cognitive and Other Skills and Abilities
Ability to focus on and comprehend information, learn new skills and abilities, assess a situation and seek or determine appropriate resolution, accept managerial direction and feedback, and tolerate and manage stress.

Working Conditions
Environment: This position’s primary responsibilities typically take place in the following environment(s) (check all that apply on a regular basis):
☒ Inside/office ☐ Clinics/health facilities ☐ Member homes
☐ Other_________________________________________
Travel: This position may include occasional required or optional travel outside of the workplace, in which the employee’s personal vehicle, local transit, or other means of transportation may be used.
Equipment: General office equipment
Hazards: n/a

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment
Veterans are strongly encouraged to apply.
Equal opportunity employer. This company considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Position Description »