Health Plan Patient Services Supervisor

Contra Costa County Health Services is seeking to fill the vacant position of Health Plan Patient Services Supervisor in the Contra Costa Health Plan located in Martinez, Calif.

The Health Plan Patient Services Supervisor is responsible for providing day to day work direction and supervision of Member Services unit, facilitates the resolution of grievances and appeals including formal investigations and referral to third parties (if necessary); assists in the development of policies and implementation of procedures to meet the policies for member inquiries, complaints, grievances, and appeals; interprets rules, regulations, and guidelines applicable to enrollment and disenrollment , eligibility for the Health Plan and implements plans for compliance.

The ideal candidate will have a proven track record demonstrating the following:
– Experienced in training and supervision of customer services staff
– Effectively handle irate and difficult clientele
– Proficient in oral and written communication

Characteristics of the ideal candidate:
– Ability to prioritize a busy work schedule
– A consumer advocate
– Comfortable working with diverse populations

Read the complete job description at https://www.cccounty.us/hr. The eligible list established from this recruitment may remain in effect for twelve months.

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