Health Navigator

Amida Care is a Diversity, Equity, and Inclusion employer committed to full inclusion and elimination of discrimination in all its forms. We strive to develop, promote, and sustain a culture that values equity and leverages diversity and inclusiveness in all that we do.

This position is responsible for engaging members who are lost to care, or who are at risk to become lost to care, with the necessary bio psychosocial services to assure optimal health outcomes. Locates members, conducts a needs assessment, develops program goals, and supports members and service providers to assure proper engagement and the delivery of appropriate services.

Essential functions are job duties and responsibilities that must be performed to accomplish the purpose/ goals of the job.
• Perform telephone, internet, and field outreach to members who have been lost to care or are at risk of being lost to care in order to locate them or determine that they are no longer eligible for services (i.e. institutionalized, deceased).
• Conduct needs assessments to determine what services members need.
• Develop individualized member goals to determine needed services and to have a baseline for follow up with individual sites. Document all outreach efforts within databases with 72 hours of event.
• Refer and connect members to appropriate services/service providers.
• Schedule intake/initial appointments at indicated facilities.
• Conduct on-going follow up with service providers to assure members are engaged in services and document steps taken towards member goals.
• Conduct on-going follow up with members to assure engagement in services, appropriateness of service sites, and document all member related activities.

Include other significant responsibilities needed to accomplish job purpose/goals that are performed on a daily or infrequent basis.
• Escort member to initial appointments and to additional appointments as needed.
• Assist members in setting up transportation when appropriate.
• Attend meetings, outreach events, and conferences when appropriate.
• Provide case disposition and updates to referral source and Integrated Care Team.
• Perform other duties as assigned.


• Bachelor’s degree in Human Services or significant relevant experience in HIV medical case management/care coordination.
• One-year experience working with those living with HIV in a social service or medical setting.
• Demonstrated intermediate knowledge of Microsoft Office and CRM databases.
• Demonstrated excellent communication skills: oral and written. Ability to maintain routine records pertaining to participant utilization of services as well as to prepare summaries.
• Demonstrated knowledge of sociological and behavioral factors influencing the behavior and attitudes.
of priority group members relative to program to which assigned.
• Demonstrated judgment of safety, boundaries and confidentiality issues.
• PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. While performing the duties of this job, the
employee is regularly required to communicate. The employee occasionally is required to sit at a desk and sometimes
use a computer. The employee is constantly required to stand; walk; ride the bus/subway to all 5 boroughs of New York City.
The employee commutes, approximately 75% of the time, to meetings, trainings, and home visits as scheduled throughout the year. The employee spends approximately 25% of the time writing and/or keyboarding.
• WORK ENVIRONMENT: The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. While performing the duties of this job, the
employee works mostly outside and sometimes in a variety of weather conditions. The noise level in the work environment is usually moderate and sometimes noisy.
• Demonstrate understanding and sensitivity to multi-cultural values, beliefs, and attitudes of both internal and external contacts.
• Demonstrate appropriate behaviors in accordance with the organization’s vision, mission, and values.

Position Description »