Director, Organizational Culture and Development

Are you excited to step into a complex world that requires a blend of mind, heart and flexibility? We at CareOregon have been strengthening communities since 1994 by making health care work for everyone. As a nonprofit health plan largely focused on Oregon’s Medicaid population, we find fulfillment in supporting the underserved.

General Statement of Duties
This position is responsible for the execution of cultural and development strategies across the organization. Primary duties include operational strategic and technical leadership, as well as resource, relationship, and people management. This position provides input into strategic plans for the broader organization, including identifying individual, group and organizational development opportunities by defining, developing, implementing, and evaluating strategies and programs to drive business goals and priorities forward.

Essential Position Functions

Technical/Operational Leadership


Provide leadership in organization culture development
Lead the execution of employee engagement strategies
Define change management processes to improve business performance and to develop an equity-driven culture throughout the organization
Support change management efforts through impact analysis, key stakeholder identification, communications planning, executive coaching and thought partnership


Directs employee learning activities across the organization.
Lead the execution of learning and employee development strategies to meet short- and long-term business needs and position the organization for the future
Support management by creating learning opportunities to bridge job performance gaps
Ensure development/procurement of training initiatives on racially, linguistically and culturally sustainable practices, gender differences, disability, sexual harassment, and other topics designed to increase awareness and support of diversity, equity and inclusion values, and maintaining compliance with applicable laws
Ensure the design and delivery of anti-racism and equity-based curricula to internal and external audiences
Analyze organizational needs based on short- and long-term business goals
Gather data and feedback, generating insights to improve the learner experience
Build awareness and education of our learning and development curriculum (learning and development curriculum – no comma) and practices
Develops internal systems and measures to ensure effective, efficient, and compliant operations.
Develops and regularly monitors and reports on performance against metrics.
Leads innovation, process review, and improvement efforts.

Staff Development

Empower employees, managers, and leaders to feel ownership of their professional and personal growth through impactful programming and delivery of self-service and ready to use development toolkits and resources
Create talent development strategies, programs and plans such as career development and employee engagement to meet short- and long-term business needs
Implement and execute talent strategy aimed at strengthening leadership bench

Strategic/Operational Planning

Leads the development, execution, and oversight of strategic initiatives, plans, and goals in alignment with organizational vision and goals.
Develops short- and long-term plans and policies; oversees the development and execution of standard operating procedures.
Provides input to the strategic plans for the organization.
Maintains a business unit view while establishing department priorities, being cognizant of broader business unit and organizational impacts.

Financial/Resource Management

Recommends budgets in alignment with short and long term plans.
Manages resources to ensure priorities are accomplished.
Approves resource allocations within budget, including people, finances, and timelines; make decisions on exceptions in collaboration with the VP, Human Resources.

Relationship Management

Leads effective communication system for work groups, ensuring a collaborative culture.
Builds and ensures effective relationships across internal teams and external organizations for current or future integration.
Partners with internal leaders and managers in identifying improvement plans and processes.
Represents CareOregon in external meetings and functions, providing productive leadership presence and effectiveness.

People Management

Directs team(s) and establishes team and management goals.
Provides team members with ongoing understanding of business unit plans and expectations; communicates in a manner that underscores the value of team and staff roles.
Performs employment functions in collaboration with Human Resources, including staffing, recruitment, performance management, professional development, and termination.
Coaches, motivates, and recognizes staff.
Creates opportunities for professional development, including job families, development plans, and regular and constructive feedback.
Collaboratively develops support models spanning all teams to effectively leverage staff and promote individual development.
Leads the development of performance goals, measurement, and evaluation of results.
Ensures participation in required training initiatives and organizational activities, as well as adherence to external regulations and internal policies.
Drives a culture of accountability and success in alignment with the organizational mission, vision, and values.

Knowledge, Skills and Abilities Required

Ability to develop learning and development curriculum utilizing multiple, state-of-the-art delivery methods and distance learning options
Ability to apply knowledge of learning design and design thinking in creating learning and development solutions for audiences of all levels
Ability to drive and foster an inspiring work culture
Ability to manage ambiguity and changing direction of projects and strategies
Ability to coach at all levels of leadership
Ability to establish professional effective partnerships and build relationships throughout all levels of the organization
Ability to apply knowledge of practices and trends in learning delivery
Ability to facilitate meetings, both face to face and virtually, for all levels within an organization
Ability to enlist others and lead change through building rapport and demonstrating passion
Self-starter that demonstrates leadership with or without formal authority
Ability to translate talent development and OD methodologies into practical business applications
Possesses a high degree of emotional intelligence and can be flexible and adapt easily
Inquisitive and able to drill down to find root cause of performance issues – excellent listening skills
Ability to effectively convey business unit goals and plans ensuring integration into strategic plans and initiatives
Highly skilled in resource management
Ability to develop and manage high performing team members, including hiring, goal setting, coaching, performance management, and development
Ability to communicate effectively, both verbally and in writing, including strong presentation skills
Ability to influence and build consensus
Skilled in strategic thinking and executing strategy effectively; ability to think at an enterprise level
Superior critical thinking, analytical and problem-solving skills
Ability to contribute to a strong team-based environment
Ability to work in an environment with diverse individuals and groups

Education and/or Experience


Minimum 10 years’ experience in adult learning, organizational development, work culture, and/or change management, including minimum 5 years people management experience

Experience in health care or health plan system helpful

Working Conditions

Environment: This position’s primary responsibilities typically take place in the following environment(s) (check all that apply on a regular basis):
☒ Inside/office ☐ Clinics/health facilities ☐ Member homes

☐ Other_________________________________________

Travel: This position may include occasional required or optional travel outside of the workplace, in which the employee’s personal vehicle, local transit, or other means of transportation may be used.
Equipment: General office equipment
Hazards: n/a
Equal opportunity employer. This company considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Veterans welcome to apply

Position Description »