Director, Market Learning

Role and Responsibility:
•Promote a culture of performance excellence
•Collaborate with market leaders to ensure learning plan initiatives and solutions align to deliver required performance outcomes that support achievement of strategic goals
•Partner with market leaders to conduct quarterly strategic needs assessments to ensure technical learning initiatives are accomplished
•Develop learning roadmaps based on market input that are aligned with the CareSource Strategic Plan and support technical skills needed to be successful
•Responsible for appropriate prioritization of initiatives across assigned value stream ensuring all market needs are being met, facilitating trade-offs as required
•Attend project meetings to prepare for future training needs
•Partner with markets to enable prioritization of technical learning needs and develop roadmaps to meet market needs
•Assist in the development and maintenance of CareSource University Learning Solution, Curriculum offerings, and data-driven evaluation tools
•Partner with HR Technology Director to build and communicate monitoring tools/dashboards that measure & evaluate success, intended outcomes
•Collaborate with the HR leadership team to identify and deliver market learning and development needs
•Establish training standards and guidelines for program research, design and delivery across markets ensuring effectiveness and ROI
•Perform annual needs assessment with market leaders to develop a learning plan and roadmap for the year.
•Responsible for getting market and strategic needs for assigned markets into the planning process
•Perform any other job related instructions, as requested

Required Education / Experience:
•Bachelor’s Degree in Education, Organizational Development, Human Resources or equivalent years of relevant work experience required
•Master’s Degree preferred
•Minimum five (5) years of learning and development/performance experience working with all levels of organization required
•Minimum five (5) years of curriculum development required
•A minimum of five (5) years leadership experience required

Required Competencies / Knowledge / Skills:
•Intermediate level skill in Microsoft Word, Excel, PowerPoint
•Capable of utilizing technology to create multimedia presentation; use of social media and online learning options in curriculum development
•Demonstrated understanding of technical/business systems operations (i.e. claims operating systems)
•Knowledge and understanding of e-learning design technology
•Excellent verbal and written communication skills
•Ability to work independently and within a team environment
•Attention to detail
•Critical and systemic thinking skills
•Organization and project management skills
•Excellent customer service orientation
•Decision making/problem solving skills
•Leadership experience and skills
•Understanding and demonstrated application of Adult Learning Theory in course design and facilitation skills
•Demonstrated ability to take translate business needs into effective learning solutions

Licensure / Certification:
•Minimum of one industry standard training certification is required; Myers-Briggs certification preferred

Working Conditions:
•General office environment; may be required to sit/stand for long periods of time
•Some travel for business

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