Clinical Innovation Manager

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Job Summary
This position provides leadership and direction for innovative clinical initiatives and training programs to support delivery system transformation. This position is responsible for development and spread of learning networks across CareOregon regions and other contracted agencies and development and deployment of 1:1 technical assistance resources to key partners in support of strategic and corporate business objectives. The position directs the development of those programs across primary care, integrated behavioral health, and integrated dental networks in partnership with the leadership of the Network and Clinical Support Department, Regional Leadership teams, and benefit leaders.

Essential Responsibilities
Leads the development of new initiatives and collaboratives to directly partner to improve delivery system outcomes of improved health, cost reduction, and the reduction of non-value-added care activities.
Develops, tests and improves curriculum and training materials to support implementation and spread of new models of care, value-based payment programs, and health information technology platforms across multiple lines of business.
Directs the development and design of training sessions, collaboratives, and other learning systems that support and drive improvement.
Acts as representative of CareOregon for external organizations to develop contracts for technical assistance, create partnerships, foster collaboration, and organizational learning.
Actively follows and investigates clinical and process improvement best practices related to current assigned initiatives and integrates learning into current work.
Develops strategies for creating a network of provider-based improvement advisors and provides supportive coaching as needed.

Supervision

Supervises team(s) and recommends team direction and goals in alignment with the organizational mission, vision, and values.
Identifies work and staffing needs to meet work expectations; recruits and hires, using an equity, diversity, and inclusion lens.
Plans, organizes, schedules, and monitors work; ensures employees have information and resources to meet job expectations.
Leads the development, communication, and oversight of team and individual goals; ensures goals, expectations, and standards are clearly understood by staff.
Trains, supervises, motivates, and coaches employees; provides support toward employee development.
Incorporates guidance from CareOregon equity tools into people leadership, planning, operations, evaluation, and decision making.
Ensures team adheres to department and organizational standards, policies, and procedures.
Evaluates employee performance and provides regular feedback to support success; recognizes strong performance and addresses performance gaps and accountability (corrective action).
Performs supervisory tasks in collaboration with Human Resources as needed.

Organizational Responsibilities
Perform work in alignment with the organization’s mission, vision, and values.
Support the organization’s commitment to equity, diversity, and inclusion by fostering a culture of open mindedness, cultural awareness, compassion, and respect for all individuals.
Strive to meet annual business goals in support the organization’s strategic goals.
Adhere to the organization’s policies, procedures, and other relevant compliance needs.
Perform other duties as needed.

Knowledge, Skills and Abilities Required
Strong ability to develop and conduct trainings using a train-the-trainer approach
Ability to work with minimum supervision
Ability to develop, test, and evaluate programmatic initiatives
High degree of competence in continual improvement, project management, change management, and program development
Knowledge of clinical workflows and models, including extensive knowledge of Patient-Centered Medical Home concepts and integrated care models
Knowledge of learning collaborative and practice facilitation strategies
Strong abilities in building relationships with multiple entities, including providers and community stakeholders
Strong people management skills, including the ability to coach and motivate teams
Excellent critical thinking, analytical and problem-solving skills; ability to effectively analyze program goals and objectives to determine successes and opportunities for improvement
Ability to communicate effectively, both verbally and in writing, including strong presentation and change management skills
Ability to influence and build consensus
Ability to work in an environment with matrix reporting, diverse individuals and groups

Physical Skills and Abilities Required

Lifting/Carrying up to 10 Pounds

Pushing/Pulling up to 0 Pounds

Pinching/Retrieving Small Objects

Crouching/Crawling

Reaching

Climbing Stairs

Repetitive Finger/Wrist/Elbow/

Shoulder/Neck Movement

0 hours/day

0 hours/day

0 hours/day

0 hours/day

0 hours/day

0 hours/day

More than 6 hours/day

Standing

Walking

Sitting

Bending

Seeing

Reading

Hearing

Speaking Clearly

0 hours/day

0 hours/day

0 hours/day

0 hours/day

More than 6 hours/day

More than 6 hours/day

More than 6 hours/day

More than 6 hours/day

Ability to operate a motorized vehicle

Cognitive and Other Skills and Abilities

Ability to focus on and comprehend information, learn new skills and abilities, assess a situation and seek or determine appropriate resolution, accept managerial direction and feedback, and tolerate and manage stress.

Education and/or Experience

Required:

Minimum 2 years’ experience in a supervisory position
Minimum 5 years’ experience in quality improvement and practice transformation and/or development of clinical programs
Preferred:

Experience in primary care or outpatient clinical setting
Direct experience coaching, guiding, and/or facilitating health care professionals in quality improvement and/or practice transformation work
Working Conditions

Environment: This position’s primary responsibilities typically take place in the following environment(s) (check all that apply on a regular basis):
☒ Inside/office ☐ Clinics/health facilities ☐ Member homes

☐ Other:

Travel: This position will include occasional required or optional travel outside of the workplace, in which the employee’s personal vehicle, local transit, or other means of transportation may be used. Driving may be required in all kinds of weather conditions. Driving infractions will be monitored in accordance with organizational policy.
Equipment: General office equipment and/or mobile technology
Hazards: n/a
Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment

Veterans are strongly encouraged to apply.

Equal opportunity employer. This company considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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