Chief Operating Officer
Central California Alliance for Health works in partnership with our contracted providers to promote prevention, early detection and effective treatment, and improve access to quality health care for those we serve. This results in the delivery of innovative community-based health care services, better medical outcomes and cost savings.
We are 500-ish employees who are all working towards our vision of Healthy People, Healthy Communities by living out our values of Equity, Integrity, Improvement and Collaboration in the pursuit of our mission of accessible, quality health care guided by local innovation.
We are looking for our next Chief Operating Officer (COO). This position is available in either our Merced, Salinas or Scotts Valley office. In order to be successful in the position, it requires a local presence.
WHAT YOU WILL BE RESPONSIBLE FOR
At Central California Alliance for Health, we have big initiatives on the horizon. The strategic planning process is currently underway for 2022 and some of the final goals and objectives are still taking form. The COO will be playing an influential role as we adapt our operations for system transformation. Learn more about our current 2021 Bridge Plan on our website.
• Provides executive leadership related to new business plans, policies, programs and projects to ensure high quality results
• Participates in strategic planning and goal setting for the Alliance
• Helps their team to find the path forward, but won’t make the path forward
• Organizes and integrates Alliance operations and communicates Alliance operational performance capabilities to customers, regulators, staff and the governing board
Reporting to the CEO, Stephanie Sonnenshine, the Alliance’s COO is part of the executive leadership team. The COO works closely with the other division chiefs; Van Wong, Chief Information Officer; Scott Fortner, Chief Administrative Officer; Lisa Ba, Chief Financial Officer; and Dale Bishop, Chief Medical Officer. The Alliance is governed with local representation from each county on our Board of Commissioners.
The COO provides executive management and leadership to the Operations Division and has seven total direct reports: six Directors and one Administrative Specialist. The COO has strategic leadership of the following Departments and their respective functions:
• Provider Services consists of provider relations, network analysis, credentialing, provider data management and provider contracting
• Member Services is comprised of the member call center, member grievance and an operations team
• Operational Excellence consists of the centralized Project Management Office and performance improvement and process architecture teams
• Claims is comprised of claims processing, a customer service team, provider disputes, and claims quality
• Regional Operations for both of our offices in Merced and Salinas. Community engagement and local collaboration are emphasized through these teams
WHAT YOU WILL NEED / QUALIFICATIONS
To be successful in this role, you will need to be collaborative and a true team player, feeling deep reward when the team is successful and acknowledging learning opportunities through failure. While our work demands effective planning and oversight, it also requires flexibility and an ability to pivot as things change.
In terms of your experience, we don’t expect you to come with direct oversight or experience of each department that you’ll lead, but we will need you to understand the desired outcome from each area and to be able to monitor performance and address any areas of opportunity. You’ll support the Directors in executing their work, empowering them to lead and be experts in their own areas.
Education and Experience
o A Bachelor’s degree in Business, Public Health, Health Administration or a related field; and
o A minimum of 12 years of management experience within a health care organization, including a minimum of five years of experience leading one of the operational areas overseen by the Chief Operating Officer; and
o A minimum of five years of experience in a Medi-Cal environment (a Master’s degree may substitute for two years of the required experience); or an equivalent combination of education and experience may be qualifying
o Thorough knowledge of the complex practices, issues and theoretical principles related to one or more of the following areas: claims, member services, operational excellence/project management, provider services and/or regional operations
o Thorough knowledge of the California Medi-Cal and entitlement programs and related regulations
o Thorough knowledge of and proficiency in applying effective leadership and people management skills, including leading team building, facilitating efficient and effective meetings, problem solving, conflict resolution and negotiating with and influencing others
o Ability to review and assess overall division function, including the core work, goals and structure of each department, and oversee the directors’ development and implementation of short- and long-term planning to achieve strategic objectives and completion of annual
department strategic planning related activities
o Ability to promote an atmosphere of teamwork and cooperation, convey the mission and values of the organization, and motivate staff to achieve goals and objectives
o Ability to demonstrate a collaborative leadership style, build rapport, and effectively develop and manage internal and external business relationships
Please learn more about the requirements by reading the entire position description on our website.
• While this position is connected to one of our Alliance offices, we are in a fully telecommute work environment right now due to the COVID-19 pandemic. Most of the interview and on-boarding process for this position will be completed remotely
• Our offices are currently closed and we are set to re-open no sooner than February 1, 2022