Chief Executive Officer
The CEO will render full-time, professional services to Sendero Health Plans (“Sendero”) in the capacity of Chief Executive Officer. The CEO will faithfully, industriously and to the best of their ability, perform all duties that may be required by virtue of the position as CEO and all duties set forth in Sendero’s governing laws, regulations, contracts and bylaws and in policy statements of the Board of Directors and the Board of Managers of Central Health, to implement the strategic goals and objectives of Sendero in conjunction and alignment with the other Enterprise affiliates. The CEO, with the Board Chair, will enable the Board to fulfill its governance function of Sendero. The CEO will be committed to providing inspiring and effective leadership while administering, directing and coordinating all activities of Sendero toward the fulfillment of Sendero’s values, mission, strategy, and the achievement of its annual goals and objectives.
The CEO will ensure the monitoring of quality measures as they relate to NCQA and HEDIS standards, and the implementation of further expansions to the lines of business.
This position is considered Hybrid, which means that individuals in this position may work both at an approved Offsite location and Onsite at a primary location or multiple locations based on Business Needs.
Essential Duties (at least 5 that are non-negotiable duties and are absolutely pertinent to successfully completing the job without accommodations):
Nothing in this job description restricts SENDERO’s ability to assign, reassign or eliminate functions, duties and responsibilities of this job at any time.
1. Board Administration and Support – The CEO supports the operations and administration of SENDERO’s Board of Directors by maintaining continual, open and effective communication with the Board members. The CEO will ensure that comprehensive orientation and continuing education opportunities are available to the Board. The CEO will facilitate relationships between the Board, legal counsel, and accounting and audit organizations, will manage the use of legal counsel for operational matters, and, in conjunction with the CFO, will manage the engagement of accounting and audit organizations of operational matters.
2. Community and Public Relations – Through exceptional communication and interpersonal skills, the CEO ensures that SENDERO and its mission, programs, and essential services are consistently presented in a strong, positive image to relevant stakeholders, including patients, physicians, employees, partners, taxpayers, the Community Care Collaborative and Central Health. As the ‘face’ of SENDERO, the CEO will be actively involved in the community through service organization membership, speaking engagements, community forums, educational offerings and other opportunities to communicate SENDERO’s Mission.
3. Partnerships – Has the ability and political savvy to work within a complex setting which requires collaboration with multiple internal and external partners.
4. Compliance – The CEO will ensure SENDERO complies with local, state and federal laws and regulations as they apply to the operations of SENDERO.
a. Oversees the Compliance Department to ensure full compliance with NCQA and HEDIS standards.
b. Assesses risks to SENDERO and ensures the risks are being monitored and managed appropriately.
5. Integrity – Possess a high degree of trustworthiness and ethical behavior. Works with the board and staff to ensure adoption of adherence to appropriate values and ethical standards in all SENDERO business. Prevents conflict of interest perception that may negatively jeopardize the company’s reputation.
6. Strategic Planning – The CEO stays current with general trade and industry conditions and their potential to impact SENDERO’s policies and operations and, in collaboration with the Board of Directors, develops the short-term and long-term strategic plan for SENDERO and its offered services. The CEO effectively delegates key activities and functions to ensure timely execution of the strategic plan initiatives.
7. Delivery of Health Services – The CEO will collaborate with the executive team to ensure success in the design, marketing, promotion, delivery, risk management and quality of all the programs and services provided to our community. The CEO will delegate activities and functions as appropriate to the executive team and ensure the executive team will set and follow policies and practices that effectively support the members to ensure a positive experience.
8. Financial Management – CEO recommends yearly budget for Board and Central Health’s Board approval and ensures prudent management of SENDERO’s resources within those budget guidelines according to current laws and regulations. The CEO conducts or oversees the negotiation of professional, consultant and service contracts. The CEO ensures that appropriate internal and management controls are established and maintained. The CEO will work with the Board to ensure the appropriate financing is reviewed to support short and long term goals.
9. Human Resource Management – The CEO organizes the functions of SENDERO through appropriate delegation, and establishes a formal means of accountability for those assigned duties. The CEO ensures effective management of the human resources of SENDERO according to current, authorized personnel policies and procedures that fully conform to current laws and regulations. The CEO completes annual evaluations for direct reports in a timely and effective manner.
10. Adaptive Leadership – Approaches change by encouraging others to work together to tackle tough challenges to thrive. Is able to connect organizational change to the core values, capabilities of the relevant stakeholders. The CEO in collaboration with the executive leadership team are able to anticipate and counteract resistance related to the any change.
11. Facilities Management – The CEO oversees the preservation of the asset value of SENDERO’s investments, to the extent that SENDERO occupies them; oversees the management of construction and facility and ensures security, disaster, and emergency preparedness activities are appropriately planned, exercised, and documented.
12. Diversity and Cultural Competence –Understands and guides the organization through the subtle and complex diversity and cultural competence issues in healthcare as they relate specifically to marginalized groups (these vary by gender, disability, age, race, ethnicity, religion, and socio economic status).
13. Other Duties – The Board of Directors may assign other duties as necessary.
Member focused: Embraces the standard of putting the needs of the members in the community first.
Collaborative: Committed to inviting participation in the evaluation and planning of all major initiatives; works to build consensus and alignment amongst SENDERO team and partners.
An Achiever: The CEO seeks achievement beyond standard expectations. With a sense of urgency, the CEO carries an aura of success predicated on more than achievement of minimum benchmarks; innately driven to improvement and not satisfied with just compliance. The CEO is dynamic, enthusiastic and energetic in pursuit of personal and organizational goals; approaches challenges as opportunities for improvement with a contagious energy that drives the organization.
Of strong character: Honest and straight-forward, given to transparency and full disclosure; respectful of others’ feelings and perspectives; able to maintain the highest level of integrity and create confidence even within those with doubts; can quickly and easily address questions of morals or ethics to guide decision making.
Courageous: The CEO must be able to remain fearless in doing the right thing for the patient and SENDERO, even in the face of strong opposition; not afraid to speak directly; comfortable in presenting a full and accurate picture of any situation.
A Superior Communicator: The CEO must be a master of communication, both verbal and written, and have the ability to have courageous conversations. She/he must be a good listener with innate empathy for differing views. The CEO must be able to communicate clearly and eloquently in order to effectively function in any setting, from a meeting with government officials or community members; to a meeting with a patient’s family; to a hallway conversation with employees.
Decisive: The CEO has conviction, based on well thought-out analysis and personal strength; is able to pull upon diverse past experiences to craft novel and innovative solutions.
Visionary: The CEO can take the organization to the next step in its structure, scope, performance and quality improvement; has the ability to stay ‘ahead of the game’ by anticipating demands and constraints within the evolving healthcare industry and be able to ensure SENDERO is positioned for continued success.
Astute: The CEO is bright, and is intellectually capable of mastering the complexities of leading this growing healthcare provider; having the business and financial acumen to analyze, comprehend, select and implement innovative solutions and models for the delivery of healthcare to lead the organization to short-term and long-term success.
Persuasive: The CEO is clear and consistent in the delivery of the message of SENDERO’s mission, vision and values. Can present a strong business case for a distinct direction while demonstrating empathy for contrasting views; maintains a truly good sense of humor as a person who enjoys their work.
An Advocate: The CEO is the champion of SENDERO, both internally and externally; speaks effectively to clarify and build support for SENDERO in our community and in the larger arena of healthcare delivery.
A Change Artist: The CEO sponsors, champions and facilitates change throughout the organization to meet the challenges of the evolving environment of healthcare delivery.
Resilient and stable: The CEO is able to manage multiple priorities and demands; is a model of responsiveness from the administrative suite that is flexible, yet predictable and reliable that will reinforce trust even in times of divergent opinion.
Visible: The CEO has a style that creates the expectation of regular contact and interaction among staff and physicians; regularly rounds throughout the organization and among patients.
Reasoning Ability: The CEO has the ability to define problems, collect data, establish facts, and draw valid conclusions in a prompt and effective manner.
Mathematical Skills: Able to amass all relevant information to complete a careful assessment of the financial status and strategies in the organization; able to build a strong business case to advocate for the betterment of SENDERO; is objective and capable of ‘de-emotionalizing’ analysis and corrections.
Communication: Superior communication skills to successfully represent SENDERO in the community, with patients, families and the provider staff; at state and national level boards and organizations and in the media. Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals
MINIMUM EDUCATION: Master’s degree in Healthcare Administration or related field; graduate of an accredited university with a degree in Healthcare Administration or related field.
MINIMUM EXPERIENCE: Five (5) years directly related experience with a health plan or managed care company of similar size and structure preferred.
PREFERRED CERTIFICATIONS/LICENSURE: Membership as a Fellow in American College of Healthcare Executives preferred.