Care Team Supervisor

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Job Summary

This position is responsible for supervising the daily operations of a cross-functional regional care team designed to support the care coordination needs of our members and to meet the Exceptional Needs Care Coordination OARs governed by the Oregon Health Authority. Regional teams are located in one of three areas: Centrally located teams at the health plan, community-based teams and teams in our CCO regions (e.g., Jackson County and Columbia Pacific). This position is also responsible for meeting various CCO integration requirements as they are developed and implemented, including assuring implementation of effective care coordination processes with the Long-Term Services and Supports agencies and providers in each CCO region. This position also assures effective support to the delivery system related to care coordination needs for their patients, and as such, maintains excellent collaborative working relationships with Plan Operations benefit management leaders and staff. Finally, this position supervises a combination of clinical and non-clinical staff.

Essential Responsibilities

Lead the daily work of care coordination staff, and act as a resource for staff who encounter challenges with assuring access to health care services for members.
Provide side by side supervision, coaching and training on care coordination job responsibilities and programmatic initiatives; consult or involve other supervisors or managers as needed.
Provide leadership and health plan integration support to CCO regional executives, transformation specialists, and clinical advisory panel and community advisory council members.
Provide leadership and health plan integration support to community partners and social service agencies that serve our members; act as liaison between CareOregon and community partners by assisting in communications and problem solving when appropriate.
Assure appropriate referrals and handoffs from care team staff to other health plan programmatic staff occur.
Review staff’s work to ensure understanding and implementation of program priorities and principles.
Ensure daily activities are being monitored, scheduled and coordinated across the team.
Identify areas for program and process improvement and make recommendations to department management.
Develop community resource partnerships with associated service providers, such as behavioral health and high use member provider sites
Work with Population Health Partnership leadership to develop, monitor and evaluate metrics to assess care team effectiveness.
Act as a role model for department staff for professional behavior and appropriate work ethic.
Participate in multidisciplinary rounds during which members’ needs are discussed and evaluated and plans of care developed and/or updated, as needed.
Maintain working knowledge of mandated benefits as they relate to members enrolled in relevant programs.
Promote the creative use of available community resources as an adjunct to health plan benefits and follow-up to determine if these are received by the member.
Perform other duties and projects as assigned.

Supervision

Supervises team(s) and recommends team direction and goals in alignment with the organizational mission, vision, and values.
Identifies work and staffing needs to meet work expectations; recruits and hires, using an equity, diversity, and inclusion lens.
Plans, organizes, schedules, and monitors work; ensures employees have information and resources to meet job expectations.
Leads the development, communication, and oversight of team and individual goals; ensures goals, expectations, and standards are clearly understood by staff.
Trains, supervises, motivates, and coaches employees; provides support toward employee development.
Incorporates guidance from CareOregon equity tools into people leadership, planning, operations, evaluation, and decision making.
Ensures team adheres to department and organizational standards, policies, and procedures.
Evaluates employee performance and provides regular feedback to support success; recognizes strong performance and addresses performance gaps and accountability (corrective action).
Performs supervisory tasks in collaboration with Human Resources as needed.

Organizational Responsibilities

Perform work in alignment with the organization’s mission, vision, and values.
Support the organization’s commitment to equity, diversity, and inclusion by fostering a culture of open mindedness, cultural awareness, compassion, and respect for all individuals.
Strive to meet annual business goals in support the organization’s strategic goals.
Adhere to the organization’s policies, procedures, and other relevant compliance needs.
Perform other duties as needed.

Knowledge, Skills and Abilities Required

Ability to supervise multidisciplinary teams to reach their full potential for collaboration, productivity and effectiveness
Ability to keep multiple tasks on track and bring projects successfully to completion
Ability to remain flexible; positive, and adaptable
Ability to commit to process improvement, employee development, principles of cultural competence, and personal growth
Able to build productive professional relationships, hold staff accountable and resolve conflicts successfully
Working knowledge of OHP and Medicare benefits
Working knowledge and use of Trauma Informed language and principles
Working knowledge of ENCC OARs and CCO integration requirements and CareOregon’s current Medicare Model of Care standards
Understanding of mental health and Substance use disorders and how they impact health
Understanding and use of Person First language and principals
Ability to display non-judgmental attitude.
Knowledge of community social service agencies.
Ability to work in a continuously changing environment and support others to embrace change
Strong motivational skills to inspire and facilitate staff engagement and learning
Ability to synthesize bio/psychosocial information and define the significant priorities for patients with complex illness
Aptitude for behavior change coaching
Ability to mentor individual and team growth
Ability to implement projects and to train staff to new processes and procedures
Ability to problem solve creatively
Ability to develop and implement policies and procedures
Ability to work in an environment with diverse individuals and groups
Aptitude for using computer-based programs
Familiarity with operations of primary care clinics

Physical Skills and Abilities
Lifting/Carrying up to 10 Pounds

Pushing/Pulling up to 0 Pounds

Pinching/Retrieving Small Objects

Crouching/Crawling

Reaching

Climbing Stairs

Repetitive Finger/Wrist/Elbow/

Shoulder/Neck Movement

0 hours/day

0 hours/day

0 hours/day

0 hours/day

0 hours/day

0 hours/day

More than 6 hours/day

Standing

Walking

Sitting

Bending

Seeing

Reading

Hearing

Speaking Clearly

0 hours/day

0 hours/day

0 hours/day

0 hours/day

More than 6 hours/day

More than 6 hours/day

More than 6 hours/day

More than 6 hours/day

Cognitive and Other Skills and Abilities

Ability to focus on and comprehend information, learn new skills and abilities, assess a situation and seek or determine appropriate resolution, accept managerial direction and feedback, and tolerate and manage stress.

Education and/or Experience

Required:

Licensed Master’s Level Mental Health Professional (LCSW, LPC, or LMFT) or LMSW with 3 years post-graduate experience in a clinical setting
Minimum 3 years’ experience in clinical population health program
Minimum 1 year’ experience in a supervisory or lead position; lead roles should include regular assistance to a manager or supervisor in staff hiring, coaching, performance evaluation, and other supervisory tasks.

Working Conditions
Environment: This position’s primary responsibilities typically take place in the following environment(s) (check all that apply on a regular basis):
☒ Inside/office ☐ Clinics/health facilities ☐ Member homes

☐ Other_________________________________________

Travel: This position may include occasional required or optional travel outside of the workplace, in which the employee’s personal vehicle, local transit, or other means of transportation may be used.
Equipment: General office equipment
Hazards: n/a

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment

Veterans are strongly encouraged to apply.

Equal opportunity employer. This company considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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