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ACAP is hosting a virtual Vendor Showcase sponsorship opportunity for vendors that offer tools and services that support the Consumer Assessment of Healthcare Providers & Systems (CAHPS) Survey.

Plan member experience has risen in relative importance around overall quality measurement across Medicaid, Medicare, and the Marketplace. Significant parts of quality incentive programs and plan quality ratings are tied to measures that evaluate member experience. Nonetheless, most organizations find it more difficult to improve patient experience measures than to improve clinical quality interventions.

ACAP’s CAHPS Collaborative – now in its fourth year – assembles a group of interested ACAP members to take a deep dive into understanding CAHPS performance and drivers of improvement. The collaborative consists of performance benchmarking, identification and documentation of best practices, and plan-driven discussions on relevant CAHPS and member experience issues. The Collaborative is open to ACAP’s Medicaid, Medicare, and Marketplace health plans. This year, ACAP is pairing the CAHPS Collaborative with a vendor showcase such that health plan staff both inside and outside the collaborative — and stakeholders inside and outside of ACAP’s family of Safety Net Health Plans — can benefit from our collective expertise.

All listed Webinars begin at noon Eastern / 9 a.m. Pacific.

Bridging the Digital and Physical Divide: Bringing Your Health Plan Into the Member’s Home—Affordably

Wednesday, August 26 | Noon (ET)

At-home screening kits are becoming table stakes for closing HEDIS care gaps — but most plans treat them as a clinical logistics problem and miss the member-experience opportunity sitting inside the box.

In this session, Ash will show how a fully white-labeled kit experience turns a routine test into a branded touchpoint: members see their own health plan’s name on the kit, the instructions, and every follow-up, reinforcing that the plan is looking out for them — at a fraction of the cost of a standalone outreach campaign. We’ll cover how this approach can support CAHPS-relevant member experience measures, and how plans can use the same physical touchpoint to carry additional messaging — including enrollment reminders — as CMS enrollment changes take effect.

Learn more about Ash’s products and services

Showcase Materials:
Slide Deck
Watch the recording!