Members Of Medicaid Managed Care Plans Report Higher Levels Of Satisfaction With Their Plan Than Members Of Private Plans

Patient satisfaction is a fundamental measure of health care quality; after all, health care is a service to consumers. Health systems which perform at a truly high level don’t just meet the medical needs of the patients they serve; high-performing health systems engage patients and their families in an accessible, responsive, transparent and understandable way.

This paper examines patient satisfaction surveys of Medicaid managed care health plan members. To those unfamiliar with the high level of service provided by Safety Net Health Plans, the results may be surprising: not only is satisfaction with Medicaid managed care plans generally very high, consumer satisfaction with public-sector plans is consistently higher than satisfaction among those enrolled in private health plans.

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