Senior Director, Quality Improvement and Health Assessment

The Senior Director, Quality Improvement and Health Assessment is directly responsible for the planning, organization, direction, staffing and development of L.A. Care’s Quality function(s) including but not limited to: Credentialing including Facility Site Review, HEDIS, CAHPS, NCQA, Incentive Programs, Health Education, Cultural & Linguistic Services, Disease Management and Quality Improvement Programs. Responsibility includes regulatory compliance, accreditation compliance, oversight of Plan Partners’ and Delegated Provider Groups, oversight of quality management vendor’s related functions, quality for direct lines of business and/or management services agreement functions, and interfacing with external agencies including other Local Initiatives, Plan Partners and external organizations. The Senior Director, Quality Improvement & Health Assessment is further responsible to assure all functions are operating in accordance with the organization’s mission, values and strategic goals and are provided in a manner that is responsive and sensitive to the needs of L.A. Care’s culturally diverse membership.

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