Director, Enrollment

 Manage daily enrollment operations and projects through effective allocation of resources
 Provide leadership and direction to the Enrollment team to ensure goals and standards of the department, and CareSource, are met
 Responsible for hiring, training, coaching and developing direct reports including completing performance appraisals and disciplinary actions
 Mentor managers, team leads and individual contributors to produce consistent, high quality deliverables
 Challenge the status quo and propose improvements in processes for higher efficiency and effectiveness
 Fully understand enrollment end-to-end processes and be able to comprehend impact of enrollment issues on various departments
 Accountable for quality of outputs and operational efficiency of the team
 Accountable for the member enrollment, financial reconciliation and vendor reconciliations for assigned lines of business
 Accountable for complying with and meeting all regulatory requirements assigned to the enrollment team
 Manage enrollment technology and process analysts and associated activities involving 834 file processes and departmental policies and procedures
 Accountable for all enrollment audit engagements to ensure accurate and timely response. As necessary, develop and implement corrective action plans to address audit results
 Accountable for ensuring that all internal enrollment and external SLAs are met for enrollment exceptions including requests from other departments
 Establish, monitor, and enforce enrollment policies and procedures and internal controls
 Accountable for researching existing and new legislative changes in enrollment requirements and ensure CareSource is compliant
 Perform any other job related instructions as requested

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